Shelloria Dream Bundle

We offer fast and reliable AU shipping options for all of our customers. Your delivery time frame below will begin once your order has been dispatched and you’ve received a tracking number.

AUSTRALIA

METHOD	TIME	COST
Express	1 – 2 business days	AUD $14.99
Standard	3 – 10 business days	FREE – Orders over $150 AUD $9.99  – Orders under $150 AUD

PLEASE NOTE

• DHL Express do NOT deliver to / accept PO BOX deliveries.
• Please note, these transit times are estimates only.
• Online orders are not processed over weekends or public holidays.

DISPATCH TIME FRAME

We aim to dispatch all orders within 24 hours, Monday – Friday. Any orders placed over the weekend or a NSW Public Holiday will be dispatched the next business day.

Keep a lookout for your tracking number that will be sent to the email entered at checkout once your order has been shipped out. 

Please note, estimated shipping/delivery timeframes will apply after dispatch. Allow up to 48 hours for orders to be dispatched during high volume periods, holidays and sales. 

DELIVERY

Most orders will require a signature on delivery. Your package may be delayed if your delivery address is unattended at the time of delivery. If you are not present at the time of your order’s delivery, most courier services will leave a calling card. 

Australian customers: Your order will be redirected to your local post office for collection. Please present your Photo ID when collecting your order. 

ORDER TRACKING

Once your order is packed and leaves our warehouse, you will receive an email with your order’s tracking number.

You will be sent a unique tracking code for your package that can be tracked online.

Please allow up to 48 hours between Monday to Friday for your tracking number Via email.

If you have not received your tracking number, please check your ‘Junk’ folder Via email, as it may have been automatically filtered.

PRE ORDERS

If an in-stock item is purchased with a pre-order item, the entire order will be placed on hold and shipped out together, once the pre-order item has arrived at our warehouse. We recommend making separate orders if you are wanting in stock items to be shipped immediately. 

Please note, pre-orders cannot be cancelled once made. 

RETURN TO SENDER

Any orders returned back to our warehouse as undeliverable will receive an automatic credit note for the value of the items purchased, excluding original shipping costs. This will allow you to make a new order with us. 

To find out why your order was returned back to us, please contact the shipping company directly with your tracking number. This is often due to invalid or missing address details. 

DELAYS & LOST IN TRANSIT

Unfortunately, Shelloria are not held responsible for lost or stolen packages or delays in transit.

Shelloria does NOT take any responsibility of an order once delivered and confirmed delivered by tracking. 

There may be some delays in customs which are beyond our control and we do not take responsibility for any of these processing delays. 

Our customer care team are here to help! For all other Shipping & Delivery enquiries, please get in contact with us by email customerservice@shelloria.com